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Delivery & Returns
Delivery & Return Policies
Version 21.01 (January 2021)
Shipping & Delivery
Delivery Times
For in-stock items, our normal delivery time is 3-5 working days.
For out-of-stock items, please allow up to 28 days for delivery.
Please allow 35 days for special order items.
If you wish to receive an item by a set date, please contact us: it may be possible to expedite delivery on a case-by-case basis (additional charges may apply).
Shipping Costs
Our shipping costs are determined by both the value and weight of an item. Heavier and more expensive items cost more to ship.
Some items are subject to an additional shipping surcharge: when this is applicable, it is marked on the relevant product page.
From time-to-time, we may offer free or special discounted shipping; this may apply to a specific product(s), certain spend value or a general discount.
Our general pricing is:
| UK | EU | USA | Rest of World | |
|---|---|---|---|---|
| Magazine | FREE | £7 | £8 | £8 |
| Up to £10 | £2 . 50 | £9 | £10 | £10 |
| More than £10 up to £25 | £3 . 50 | £12 | £16 | £20 |
| More than £25 up to £100 | £5 | £15 | £23 | £27 |
| More than £100 up to £150 | £7 . 50 | £15 | £23 | £27 |
| More than £150 | FREE | £15 | £23 | £27 |
Returns & Refunds
We hope that you are delighted with your purchase from Transliving/TransCare. However, if you don't like the item, it doesn't fit, or there's a fault or problem we operate a convenient returns process.
Returning Items
Please ensure that you return all items in a reusable and sellable condition, otherwise we may not be able to accept the return and process a refund. Items should be unworn and with the tags attached.
Items should be returned within 28-days of receipt of the item.
On receipt of items in an undamaged and resaleable condition, we will process a refund to the payment card or method used in the original transaction. A refund may take up to 14 days to complete once we receive your return.
How to return your order
You may return the item in its original condition within 28 days of receipt of your order:
- Repackage the item (with the tags attached and in the original packaging or boxes)
- Post the item to Transliving/TransCare. We recommend using recorded delivery, especially with higher value items.
How much does it cost to return an item?
Unfortunately, we do not offer free returns, except to replace defective or damaged items. The cost will depend on your choice of carrier, the weight and value of the item(s) you wish to return.
What happens if an item is damaged or defective?
Please contact us as soon as possible (and within 30 days) to report the problem. We will then arrange for the item to be returned at our expense (we may ask you to pay the cost and include the amount in any refund). Alternatively - depending on the nature of the damage and the item in question - we may ask you to dispose of the item and send a replacement or process a refund.
You can contact us via:
- Email: shop@transliving.co.uk
- Telephone: 01268 583761
Exchanges
We do not offer exchanges. If you wish to exchange an item, please return it following the procedure above and re-order your desired item.
Special Order Items
Unfortunately, we cannot exchange special order items unless they are defective or damaged.
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