Privacy Policy

General Enquiries
We will collect data provided by you in order to deal with your enquiry; this may include your name and contact details and other information you supply.

Membership
We will collect details applicable to your membership, including your name (and an alternative name), address, postcode, telephone number, email and details of spouse (when supplied).

Shopping & Online Sales
We will collect and process the following information: name and contact details, details of orders (including goods, sizes and preferences [such as colour]), and invoices and payments.

Ticketing and Events
We will collect, process, store and use personal data when you book a ticket to an event including your name, address, email address, dietary requirements, and room preferences together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event.

Payments by Phone or Post
When you supply card details by phone or by post we destroy the details of the card as soon as the payment is made. Our card processing machine produces a receipt with the last 3 digits of the card used. These are retained for seven years, before being destroyed.

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect identify fraud, we will record this.

If you are submitting personal data belonging to another person (such as when purchasing an event ticket on their behalf), you agree that you have notified that person of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

The personal information we process is provided to us directly by you for one of the following reasons:

Membership

• Recording membership applications and renewals.
  

• Supplying Transliving magazine (either online or via post).
  
  
• Running Transliving Members Discount Scheme.
  
  
• Providing information regarding Transliving events and other membership matters.
  

• Enquiries about orders or potential orders (including offering advice on products and aftercare).
  
  
• Processing an order.
  
  
• Dealing with complaints or product returns.
  
  
• Invoicing and payments.
  

• Enquiries about orders or potential orders.
  
  
• Processing a ticket order.
  
  
• Running the event.
  
  
• Invoicing and payments.
  
  
• Cancellation & ticket sales

1. Your consent. (You can remove your consent at any time. You can do this by contacting us using the details above.)


2. We have a contractual duty.


3. We have a legitimate interest.

We use the information that you have given us to undertake membership functions, run ticketed events, process orders, produce invoices, take payments, and handle enquiries.

We will only share this information (in part or in full) if there is a legal duty to do so, or if we have your clear written or electronic consent.

We store your information on secure servers provided by our web hosting company.

We do not allow other individuals or organisation to access your data unless they have a legal reason for doing so.

We use Stripe for online payments; we do not store details of your chosen payment method, for example, debit or credit card details. We use Ticket Tailor for processing tickets sales (who also use Stripe for online payments). Stripe and Ticket Tailor both store data in accordance with their own privacy policies.

We use MailChimp to facilitate our subscribed email lists (we only store your chosen email and first name).

Unless you give written or electronic consent, we keep your personal data for a maximum period of 24 months. We will then dispose of your information (or the parts for which you have not given consent) by erasing it from our servers.

Under data protection law, you have rights, including:

• Your right of access - You have the right to ask us for copies of your personal information.
  
  
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  
  
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  
  
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  
  
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  
  
• Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
  

You can also complain to the ICO if you are unhappy with how we have used your data. You can contact the ICO by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or telephoning 0303 123 1113.